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Privacy Policy for Malaysia Account Data

Your account data, wallet records for Touch 'n Go, GrabPay, Boost dan FPX, and support messages are covered here so you know what we collect and why.

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ew77 Privacy Policy for Malaysia Account Data
CONTACT PATHS

Three Ways To Reach Privacy Support

Questions about privacy should go through the same support channels you use for account help, but please mark the message as privacy related. That helps us route your request to the right team, check the account safely, and respond without asking for more data than needed.

Team online

Live chat privacy request

Use live chat when you need a quick privacy status check, such as asking what account email or phone number is recorded. We will verify you first, then keep the conversation focused on the request.

Email document request

Email support when your request includes account correction, data access, or a retention question. Send from the email linked to your account where possible, and do not attach payment screenshots unless we ask.

Wallet record question

If your privacy concern involves Touch 'n Go, GrabPay, Boost dan FPX records, tell us the payment name and transaction date. We use those details to locate records without exposing full banking data.

ACCOUNT CARE

How We Handle Six Data Areas

Privacy is handled through practical account controls, not vague promises. We separate login data, wallet records, game activity, cookies, device signals, and support messages so each record is used for the right…

Data we collect

We collect details you give during account setup, login activity, device signals, wallet references, and support messages. Each item is tied to a purpose such as account access, fraud checks, payment records, or customer help.

How cookies work

Cookies help remember your session, language preference, and security status. Some cookies keep the account area working, while optional tracking can be limited through your browser settings when that choice is available.

Account security

We use login checks, session controls, and account-change alerts to reduce unauthorised access. If you contact us about privacy, we verify ownership before discussing personal data or changing account records.

Payment data handling

For Touch 'n Go, GrabPay, Boost dan FPX, we record transaction references, status, time, and account link data. Full banking credentials are not stored in your account profile by us.

Retention period

We keep account and wallet records for as long as needed to operate your account, resolve disputes, meet legal duties, and protect the service. When records are no longer required, we delete or de-identify them.

Change requests

You can ask us to correct account details, check what data is linked to you, or explain why a record is kept. We may need identity verification before making changes.

Questions About Your Privacy Choices

The answers below focus on how this policy applies when you open an account, use the wallet, contact support, or manage your privacy choices. If your request needs account checks, we will ask only for details needed to confirm ownership.

We collect account details such as your name, contact details, login records, device signals, and wallet references. These help us create your account, protect access, process transactions, and respond when you contact support.

We keep transaction references, times, status updates, and account links so deposits and withdrawals can be matched correctly. These records also help us answer wallet disputes and meet payment-record duties that apply in Malaysia.

Yes. Contact support and state that you want to check your personal data. We will verify account ownership first, then explain the records we hold and any limits that apply under local law.

Send a correction request through live chat or email using the contact details linked to your account. We may ask for verification before changing names, phone numbers, email addresses, or wallet-related records.

Some cookies can connect to your session, device, or account status, especially when you are logged in. They help keep pages working, remember settings, and support security checks during account access.

We keep data for the period needed to run your account, manage payments, handle disputes, and meet legal duties. When a record is no longer needed, we remove it or make it no longer tied to you.

Start with live chat for quick routing or email support for detailed requests. Mark your message as privacy related, include your account contact detail, and avoid sending extra documents unless we request them.

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